Thank you for shopping with Avelisse. This Shipping Policy explains where we deliver, estimated delivery times, and what to do if there is a problem with your shipment.
Where we ship
Avelisse currently ships to:
- Australia
- United Kingdom
- United States
- New Zealand
- Canada
Delivery estimate
Our estimated delivery time is 5–8 business days. Business days generally exclude weekends and public holidays.
This estimate begins after an order has been processed and handed to the carrier. Delivery dates are estimates rather than guarantees. Delays can occur because of carrier disruption, customs processing, severe weather, public holidays, high order volumes, an incomplete address, or other circumstances outside our reasonable control.
Order processing
Orders are prepared for shipment as quickly as reasonably possible. You will receive a shipping confirmation when tracking information is available. Tracking may take additional time to display its first carrier update.
Shipping charges
Any available shipping methods and charges are shown at checkout before payment. Availability and pricing may depend on the destination, order contents, and current carrier services.
Customs, duties, and taxes
International shipments may be subject to import duties, taxes, customs charges, or handling fees imposed by the destination country. Unless these charges are expressly collected at checkout, they are the customer’s responsibility. Customs processing may also affect delivery time.
Address accuracy
Please check your shipping address carefully before placing an order. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order is submitted, particularly once it has entered processing or shipped. Additional delivery costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
Tracking and delivery
If tracking marks a parcel as delivered but you cannot find it, please check the delivery location, ask members of your household or building, and contact the carrier. You can also email us so we can help review the shipment.
Delayed, lost, or damaged shipments
If your order is substantially delayed, appears lost, or arrives damaged, contact us at Support@Avelisse.com with your order number and relevant details. For visible damage, include clear photographs of the parcel and item where possible. We will review the issue and provide a remedy where required under applicable law and our other store policies.
Split shipments
Items from the same order may occasionally arrive separately. If this happens, available tracking information may show more than one shipment.
Order cancellations
Cancellation requests must be submitted within 24 hours of purchase. Please review our Cancellation Policy for the full conditions. A cancellation request is not guaranteed if the order has already been processed or shipped.
Contact us
For shipping questions, contact Support@Avelisse.com.
Effective date: September 19, 2026