Need a quick answer? Here are the questions Avelisse customers ask most often.
Where does Avelisse ship?
We currently ship to Australia, the United Kingdom, the United States, New Zealand, and Canada.
How long does delivery take?
Our estimated delivery time is 5–8 business days. Business days generally exclude weekends and public holidays. Delivery dates are estimates and may be affected by customs, carriers, weather, holidays, address issues, or other events outside our reasonable control.
How much does shipping cost?
Available shipping methods and charges are shown at checkout before you complete payment. They may vary based on your destination and order.
Will I receive tracking information?
When tracking is available, it will be included in your shipping confirmation. It may take additional time after dispatch for the carrier’s first tracking update to appear.
Why has my tracking not updated?
Carriers do not always scan a parcel at every stage. Allow some time for tracking to refresh. If the parcel is substantially delayed or appears stuck, email us with your order number.
Will I need to pay customs duties or import taxes?
International orders may be subject to duties, taxes, customs charges, or handling fees imposed by the destination country. Unless these charges are collected at checkout, they are generally the customer’s responsibility.
Can I cancel my order?
You may request cancellation within 24 hours of purchase by emailing us. Cancellation is not guaranteed if the order has already been processed or shipped. Your order is cancelled only after we confirm it by email.
Can I change my order or shipping address?
Contact us within 24 hours of purchase with your order number and requested change. We will try to help, but changes cannot be guaranteed after processing begins.
What is your return window?
You may request a return within 30 days after delivery. Items must meet the conditions in our Return and Refund Policy. Contact us for approval before sending anything back.
Who pays for return shipping?
Avelisse covers return shipping for approved returns. We will provide return instructions and, where available, a prepaid label or another agreed return method.
Can I return a used item?
For change-of-mind returns, products generally need to be unused, unworn, complete, and in the condition received. Different rules may apply to faulty, damaged, or incorrect items and where consumer law provides additional rights.
What if my order arrives damaged, defective, or incorrect?
Email us promptly with your order number, a description of the issue, and clear photographs where possible. We will review the matter and arrange an appropriate remedy.
How long do refunds take?
After an approved return is received and assessed, we submit the refund to the original payment method. Your bank, card issuer, or payment service may need additional time to display the credit.
Can I exchange an item?
Exchanges depend on stock availability. Contact us to request one. We may arrange a replacement or ask you to return the item and place a new order.
My parcel says delivered, but I cannot find it. What should I do?
Check the delivery location, ask members of your household or building, and contact the carrier. If you still cannot locate it, email us with your order number and tracking details.
How can I manage my privacy choices?
Use the privacy or cookie controls displayed on our store where available, or email us with the subject line “Privacy Request”. More information is available in our Privacy Policy, Cookies Policy, and Your Privacy Choices page.
How do I contact Avelisse?
Email Support@Avelisse.com. Include your order number when asking about an existing purchase so we can assist more efficiently.
Last updated: September 19, 2026