This Privacy Policy explains how Avelisse (“Avelisse”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit our online store, make a purchase, contact us, or otherwise interact with our services.
By using our services, you acknowledge the practices described in this policy. Where consent is the legal basis for processing, you may withdraw it at any time, subject to applicable law.
Personal information we collect
Depending on how you interact with us, we may collect:
- Contact details: name, email address, telephone number, billing address, and shipping address.
- Order and account information: products purchased, order history, account credentials, preferences, returns, refunds, and customer-service communications.
- Payment information: payment method and transaction details. Full payment credentials are generally processed by payment providers rather than stored directly by us.
- Device and usage information: IP address, browser, device type, identifiers, pages viewed, referral information, interactions, and approximate location.
- Marketing information: communication preferences and engagement with emails, advertisements, or promotions.
- Information you provide: reviews, survey responses, messages, photographs, and other content submitted to us.
How we collect information
We collect information directly from you, automatically through cookies and similar technologies, and from service providers or partners that help operate our store, process payments, deliver orders, prevent fraud, provide analytics, or support advertising.
How we use personal information
We may use personal information to:
- Provide, personalize, and improve our store and services
- Process payments, fulfill orders, arrange delivery, and manage returns or refunds
- Create and maintain customer accounts
- Communicate about orders, support requests, policies, and service updates
- Send marketing where permitted and manage communication preferences
- Measure store performance and understand how customers use our services
- Detect, investigate, and prevent fraud, abuse, security incidents, and illegal activity
- Comply with legal, tax, accounting, regulatory, and dispute-resolution obligations
- Establish, exercise, or defend legal claims
Legal bases for processing
Where laws such as the UK GDPR apply, we process personal information when necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests that are not overridden by your rights, protect vital interests, or act with your consent.
How we disclose information
We may disclose personal information to:
- Shopify and providers that host or support our online store
- Payment processors, fraud-prevention providers, carriers, fulfillment partners, and customer-support providers
- Analytics, advertising, and marketing providers, subject to your choices and applicable law
- Professional advisers, insurers, auditors, regulators, courts, law enforcement, or other authorities where legally permitted or required
- A buyer, investor, or successor in connection with a proposed or completed business transaction
We do not disclose personal information except as described in this policy, at your direction, or as otherwise permitted by law.
Shopify
Our store is hosted by Shopify, which processes information to provide and improve its platform and related services. Shopify may process information in countries other than your own. Shopify’s handling of personal information is governed by its own privacy notices.
Cookies and similar technologies
We and our service providers use cookies, pixels, tags, local storage, and similar technologies to operate the store, remember preferences, understand usage, improve performance, prevent fraud, and support marketing. Please review our Cookies Policy and available privacy controls for more information.
Targeted advertising and privacy choices
Some privacy laws treat certain advertising-related disclosures as “selling”, “sharing”, or use for targeted advertising. Where applicable, you may opt out through the privacy controls provided on our store or by contacting us. Please review our Your Privacy Choices page.
International data transfers
We and our providers may process information outside your country, including in locations with different privacy laws. Where required, appropriate safeguards are used for international transfers.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary by the type of information and applicable requirements.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No transmission or storage system is completely secure, so we cannot guarantee absolute security.
Your privacy rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; restrict or object to processing; withdraw consent; opt out of certain advertising-related uses; or appeal a decision about a privacy request. You may also have the right to complain to your local privacy or data-protection authority.
We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification of their authority. We will not unlawfully discriminate against you for exercising a privacy right.
Children’s privacy
Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided information improperly, contact us so we can review and delete it where required.
Third-party links
Our store may link to websites or services operated by others. Their privacy practices are governed by their own notices, and we encourage you to review them.
Changes to this policy
We may update this policy to reflect changes to our practices, services, or legal obligations. The revised version will be posted here with an updated effective date.
Contact us
To ask a privacy question or exercise a privacy right, email Support@Avelisse.com. Please use the subject line “Privacy Request” and describe your request clearly.
Effective date: September 19, 2026