We want you to feel confident shopping with Avelisse. This policy explains how to request a return and when refunds, replacements, or other remedies may be available.
30-day return window
You may request a return within 30 days after your order is delivered. To begin a return, email Support@Avelisse.com before sending any item back.
Please include your order number, the item you want to return, the reason for the return, and photographs if the item is damaged, defective, or incorrect.
Return eligibility
Unless the item is faulty or applicable law provides otherwise, returned products must be:
- Unused, unworn, and in the condition received
- Complete with original packaging, accessories, labels, and documentation
- Free from damage, alteration, washing, odors, stains, or signs of use
- Returned using the instructions we provide
We may request reasonable information or photographs to assess eligibility before approving a return.
Return shipping
Avelisse covers return shipping for approved returns. After approving your request, we will provide return instructions and, where available, a prepaid return label or another agreed return method.
Do not send a product back without approval. Items returned without authorization, sent to an incorrect address, or shipped using a method other than the one provided may be delayed or may not qualify for reimbursement of shipping costs.
Non-returnable items
The following generally cannot be returned for change of mind, except where required by law:
- Items marked final sale or non-returnable before purchase
- Gift cards
- Personalized or custom-made products
- Items that cannot be resold for health, hygiene, or safety reasons after being opened or used
Contact us if you are unsure whether your item is eligible.
Damaged, defective, or incorrect items
Inspect your order after delivery. If an item is damaged, defective, or different from what you ordered, contact us promptly at Support@Avelisse.com. Include your order number and clear photographs where possible. We will assess the issue and provide an appropriate remedy, such as a replacement, repair, refund, or other solution required by applicable law.
Return assessment
We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method. If the returned item does not meet this policy, we will contact you with the outcome and available options.
Refund timing
Approved refunds are submitted promptly to the original payment method. Banks, card issuers, and payment services may take additional time to process and display the credit. If a reasonable processing period has passed and you still cannot see the refund, contact your payment provider and then email us for assistance.
Original shipping charges
Original standard shipping charges will be refunded when required by applicable law or when the return results from our error, a damaged item, or a defective product. For change-of-mind returns, original shipping charges are generally not refundable unless stated otherwise.
Exchanges
Exchange availability depends on stock. Contact us to request an exchange. We may provide a replacement directly or ask you to return the original item and place a new order.
Order cancellations
Cancellation requests must be made within 24 hours of purchase and are governed by our Cancellation Policy. If an order has already shipped, request a return after delivery instead.
Consumer guarantees
Nothing in this policy excludes, restricts, or modifies consumer guarantees, statutory warranties, cancellation rights, or remedies that cannot legally be excluded in Australia, the United Kingdom, the United States, New Zealand, Canada, or another applicable jurisdiction.
Contact us
To request a return or ask a question, email Support@Avelisse.com.
Effective date: September 19, 2026