We understand that plans can change. This Cancellation Policy explains how to request the cancellation of an Avelisse order.
Cancellation window
You may request to cancel your order within 24 hours of purchase. Send your request as soon as possible to Support@Avelisse.com.
Please include:
- Your order number
- The name and email address used for the order
- A clear request to cancel the order
When cancellation is not possible
A cancellation request is not guaranteed. Even within the 24-hour window, we may be unable to cancel an order that has already been processed, packed, handed to a carrier, or shipped. Orders that have shipped must be handled under our Return and Refund Policy after delivery.
Requests received more than 24 hours after purchase are generally not eligible for cancellation. This does not affect any rights you may have under applicable consumer law.
Cancellation confirmation
Your order is not cancelled until Avelisse confirms the cancellation by email. If you do not receive confirmation, contact us again promptly.
Refunds for cancelled orders
If we successfully cancel a paid order, we will issue a refund to the original payment method. Your bank, card provider, or payment service may require additional processing time before the refund appears in your account.
Shipping charges will be refunded when an order is fully cancelled before shipment, except where a non-refundable fee has already been incurred and the law permits us to retain it.
Changes to an order
If you need to change a delivery address, item, size, color, or other order detail, contact us within 24 hours of purchase. We will try to help, but changes cannot be guaranteed once processing has begun. In some cases, the original order may need to be cancelled and a new order placed.
Cancellations by Avelisse
We may cancel an order where reasonably necessary, including because of unavailable inventory, an obvious pricing or product information error, payment authorization problems, suspected fraud, delivery restrictions, or an invalid address. If we cancel a paid order, we will notify you and issue any refund due to the original payment method.
Consumer rights
Nothing in this policy limits rights or remedies that cannot be excluded under the consumer laws that apply to you.
Contact us
To request a cancellation or ask a question, email Support@Avelisse.com.
Effective date: September 19, 2026