We’re here to help
Have a question about Avelisse, an order, delivery, return, refund, or privacy request? Email our support team and we’ll help you find the right next step.
Email: Support@Avelisse.com
For order support
To help us assist you efficiently, include:
- Your order number
- The full name and email address used for the order
- A clear description of your question or issue
- Relevant photographs if an item arrived damaged, defective, or incorrect
Cancellation requests
Order cancellation requests must be submitted within 24 hours of purchase. Include your order number and clearly state that you want to cancel. Cancellation is not guaranteed if processing or shipment has already begun.
Returns and refunds
You may request a return within 30 days after delivery. Contact us for approval and instructions before sending anything back. Avelisse covers return shipping for approved returns.
Shipping questions
Avelisse ships to Australia, the United Kingdom, the United States, New Zealand, and Canada. Our estimated delivery time is 5–8 business days. For help with a delayed or missing shipment, include your order number and tracking information.
Privacy requests
For access, correction, deletion, or advertising opt-out requests, email us with the subject line “Privacy Request”. Include your name, account or order email address, country or region, and the request you want us to review. Do not send passwords, full payment-card details, or government identification numbers by email.
Before contacting us
You may find a quick answer on our Frequently Asked Questions page or in our Shipping, Cancellation, Return and Refund, Privacy, and Cookies policies.
We look forward to hearing from you.